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Version 7.6.05

This topic contains information about enhancements in version 7.6.05 of the BMC Remedy ITSM - Mobility: Service Desk product.

BMC Remedy ITSM 7.6.05 - Mobility for Incidents Management

  • Modern tile-based view
  • Mobile-specific user interface elements to help users triage incidents
  • Filtering based on assignee and location
  • Sorting based on priority and VIP
  • Details view:
    • Shows key fields and data only
    • Customer, priority, and status expansion on click to show more details
  • Instant Messenger-like scrollable work logs per incident
  • Actions button mobilizes key actions: Resolve, Next Stage, Cancel, Pending/Resume, Reassign
  • Offline client:
    • Automatic background synchronization
    • Data security through encryption of the local client database and transport of data

BMC Remedy ITSM 7.6.05 - Mobility server

  • End-to-end Secure Sockets Layer (SSL) for transporting sensitive data
  • Synchronization to enable offline updates to and from the Mobility client
  • Field-level conflict detection and resolution
  • Server-to-client, cloud-based alerting

 

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