System requirements
This page provides requirements that you should be aware of before installing the BMC Remedy ITSM - Mobility: Service Desk 7.6.05 for Incident Management.
BMC Remedy ITSM - Mobility server system requirements
Catergory | Requirement |
|---|---|
Software | Apache Tomcat version 6 or 7 |
Hardware space |
|
Operating System | Microsoft Windows Server 2008, 64 bit |
Database | BMC Remedy Action Request System (BMC Remedy AR System) server |
Multiple-product considerations | The BMC Remedy ITSM - Mobility server requires the Tomcat web server. If the BMC Remedy ITSM - Mobility server is installed on the same computer as BMC Remedy Mid Tier, they can share the Tomcat web server if the Tomcat version meets stated requirements. Otherwise, the system will have two web servers running. |
Compatibility matrix
The following table provides a compatibility matrix for BMC Remedy ITSM - Mobility: Service Desk 7.6.05.
BMC Remedy AR System server | BMC Remedy ITSM application |
|---|---|
7.5.0 ** | 7.5.0 |
7.5.1 P10 | 7.6.0 P1 |
7.6.03 | 7.6.03 |
7.6.04SP1 | 7.6.04SP1 |
7.6.04SP2 | 7.6.04SP2 |
7.6.04SP3 | 7.6.04SP3 |
7.7 | 7.7 |
** The Mobility Administration server requires version 7.6.00 of the BMC Remedy AR System server.
You can use the BMC Remedy ITSM - Mobility: Service Desk 7.6.05, the Approvals client application and BMC Service Request Management, if you use the following versions:
BMC Remedy Action Request System Server: 7.5 P6 |
BMC ITSM: 7.6 P1 |
BMC CMDB: 7.6 P2 |
BMC SRM: 7.6 P2 |