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Configuring a secured channel when using Load Balancer


This topic provides information about how to configure a secured channel when using a Load Balancer  for the the BMC Remedy ITSM 7.6.05: Mobility server to communicate sensitive information to and from the BMC Remedy ITSM 7.6.05 - Mobility Incident Management application and the BMC Remedy ARserver. 

Configuring the Load Balancer

The following procedure provided information about configuring the load balancer:

  1. Configure SSL-offloading proxy
  2. Configure the load balancer to map the incoming DNS and SSL port to the BMC Remedy ITSM: Mobility server's IP address and port. For example:
nextgen.onbmc.com:443 -> 107.80.20.123:2088

Configuring the BMC Remedy ITSM: Mobility server

The following procedure provided information about configuring the BMC Remedy ITSM - Mobility server:

  1. In the services-config.xml, file configure the BMC Remedy ITSM - Mobility server to use the port that the load balancer maps to for example:
<channel-definition id="mobility-nio-amf" class="mx.messaging.channels.AMFChannel">
     <endpoint url="http://{server.name}:2088/nioamf " class="flex.messaging.endpoints.NIOAMFEndpoint"/>
        <server ref="mobility-nio-server"/>
        <properties>
            <polling-enabled>false</polling-enabled>
        </properties>
 </channel-definition>

 

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Remedy ITSM - Mobility: Service Desk 7.6.05