Available forms and fields

This topic provides information about AR System what forms and fields are mobilized in the Incident Management application.

HPD:Help Desk form
HPD:Worklog form
CTM:People form
CTM:Support Group Assoc LookUp form

HPD:Help Desk form

The following field IDs, names, and labels from the HPD:Help Desk form are available in BMC Remedy ITSM - Mobility: Service Desk application:

Field ID	Field name	Field label
3	Submit Date	Submit Date
4	Assignee Login ID	Assignee Login ID
6	Last Modified Date	Last Modified Date
7	Status	Status*
303497300	ServiceCI	Service*
303497400	HPD_CI	CI
1000000000	Description	Summary*
1000000001	Company	Company
1000000004	City	City
1000000010	Organization	Organization
1000000018	Last Name	Last Name
1000000019	First Name	First Name
1000000026	VIP	VIP
1000000037	Street	Street
1000000039	Zip/Postal Code	Zip/Postal Code
1000000079	Assigned Group ID	Assigned Group ID
1000000080	Person ID	Person ID
1000000099	Service Type	Incident Type*
1000000150	Status_Reason	Status Reason
1000000151	Detailed Description	Notes
1000000156	Resolution	Resolution
1000000161	Incident Number	Incident ID*
1000000162	Urgency	Urgency*
1000000163	Impact	Impact*
1000000164	Priority	Priority*
1000000215	Reported Source	Reported Source
1000000217	Assigned Group	Assigned Group*
1000000218	Full Name	Full Name
1000000564	Closed Date	Closed Date
1000003009	SLM Status	SLM Status
1000005261	Estimated Resolution Date	Target Date

HPD:Worklog form

The following field IDs, names, and labels from the HPD:Worklog form are available in BMC Remedy ITSM - Mobility: Service Desk application:

Field ID	Field name	Field label
3	Submit Date
6	Last Modified Date
1000000000	Description	Summary*
1000000151	Detailed Description	Notes
1000000157	Work Log Submit Date	Submit Date*
1000000159	Work Log Submitter	Submitter*
1000000161	Incident Number
1000000170	Work Log Type	Activity Type*
1000000351	z2AF Work Log01
1000000352	z2AF Work Log02
1000000353	z2AF Work Log03
1000000655	Communication Source	Source
1000001476	Secure Work Log	Locked*
1000002134	Work Log Date	Date

CTM:People form

The following field IDs, names, and labels from the CTM:People form are available in BMC Remedy ITSM - Mobility: Service Desk application:

Field ID	Field name	Field label
3	Submit Date	Submit Date
4	Remedy Login ID	Login ID
6	Last Modified Date	Last Modified Date
260000001	Site	Site
1000000001	Company	Company*
1000000018	Last Name	Last Name*
1000000019	First Name	First Name*
1000000021	Title	Title
1000000035	Desk Location	Desk Location
1000000048	Internet E-mail	Email Address
1000000056	Phone Number Business	Phone Number Business*

CTM:Support Group Assoc LookUp form

The following field IDs, names, and labels from the CTM:Support Group Assoc LookUp form are available in BMC Remedy ITSM - Mobility: Service Desk application:

Field ID	Field name	Field label
1000000001	Company
1000000014	Support Organization
1000000015	Support Group Name
1000000017	Full Name
1000000079	Support Group ID
1000000080	Person ID