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Distributing BMC Remedy ITSM - Mobility Service Desk 7.6.05 applications

This section provides iOS device requirements and installation and distribution information for administrators who need to distribute and push BMC Remedy ITSM - Mobility: Service Desk 7.6.05 applications to end users. 

Following are the topics that describe the distribution methods and iOS device requirements:

The following major distribution models are available for Apple iOS applications. Depending on your company's location and other considerations, you must choose one method for distributing the iOS client to your end users:

Business to Business App Store

Following is a description of  the Business to Business distribution mode:

  • Available only for U.S.-based companies with a DUNNS number
  • Enterprise must sign up for Apple Volume Purchasing Program
  • BMC distributes relevant client version to customer via the store

Enterprise distribution model

Following is a description of  the Enterprise distribution model:

  • Only model possible for non-U.S. companies
  • Requires customer to sign up as an Apple Enterprise Developer
  • Client .swf file given to customers
  • Customer creates application build with their Enterprise certificate
  • Customer distributes to employees via their own website or via desktop iTunes
    • Does not require device unique device ID (UDIDs) to be collected
    • No limit on the number of client distributions

Following are example enterprise distribution methods:

  • The enterprise hosts an "app store" (not an iTunes App store but a third-party application store that the enterprise runs) where end users can download the Incident Management application.
  • The enterprise hosts a website, where a company would distribute the Incident Management application to end users "over the air" (OTA). See Distributing the Mobility iOS Application over the Air (OTA).
  • Administrators send out the Incident Management application as an email attachment, and the end users save the application to their desktops and then synchronize it to their devices by using the iTunes desktop application.

 

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