This documentation supports the 20.02 version of Remedy IT Service Management Suite.To view an earlier version, select the version from the Product version menu.

Planning

The following topics provide information for planning to install and configuring Remedy ITSM applications:

Before you install the product, you should review and understand the entire installation process. For information on installing the product, see the BMC Remedy ITSM Deployment online documentation.

Important

To avoid installation problems, consider installing only one instance of the product on your computer.