This documentation supports the 20.02 version of Remedy IT Service Management Suite.To view an earlier version, select the version from the Product version menu.

Remedy ITSM Process Designer

As an administrator, you can use the Remedy ITSM process designer to build and implement processes for requests, such as change and service requests, in Remedy ITSM.

The Remedy ITSM Process Designer was last updated for version 9.1. Since then, the user experience of Remedy ITSM Process Designer has aged, and BMC has delivered alternative options for visual process definition. For more information about the statement of direction for the process designer, see Product announcements for BMC Remedy IT Service Management Suite.

For the customers who are still using Remedy ITSM Process Designer, all the relevant information for the Remedy ITSM Process Designer is available in the following attached PDF of the BMC Remedy ITSM Suite 19.02 documentation:

BMC Remedy IT Service Management Suite 19.02.pdf

Use the information in the following table to find content in the attached PDF of the BMC Remedy ITSM Suite 19.02 documentation:

Areas

Topics

Concepts

  • BMC Remedy ITSM Process Designer architecture
  • Process Designer user roles
  • Understanding BMC Remedy ITSM Process Designer
  • BMC Remedy ITSM Process Designer deployment example
  • Frequently Asked Questions on BMC Remedy ITSM Process Designer

Installing

  • Installing BMC Remedy IT Service Management Process Designer
  • Performing-the-BMC-Remedy-ITSM-Process-Designer-upgrade
  • Troubleshooting Process Designer

Using

  • Accessing BMC Remedy ITSM Process Designer
  • BMC Remedy ITSM Process Designer interface
  • Localizing BMC Remedy ITSM Process Designer field labels
  • Managing processes with BMC Remedy ITSM Process Designer
  • Importing and exporting process templates

Configuring

Configuring BMC Remedy ITSM Process Designer

Troubleshooting

  • Troubleshooting Process Designer
  • Frequently Asked Questions on BMC Remedy ITSM Process Designer