This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Relating tasks to a request

Multiple tasks may be required to complete a request. Add the tasks required to complete the request to Tasks tab of the request record. 

After adding tasks to a request, if you do not save the request, or due to other issues, if the request is not created, the tasks related to the request are not deleted. These tasks are saved as orphaned tasks in the system.

However, the SYS:CLN:TA@00:05-StartCleanup escalation, which is run every 24 hours, deletes any task that is in Inactive state longer than a defined retention period, and that does not have any parent record associated with it.


 

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