Working with related incidents

You can perform certain tasks when working with incidents related to change requests. For this, make sure that you have installed Incident Management.

To define an incident related to a change request

1. On the Relationships tab of the Change form, select the entry for which to define an incident.
2. In the Request Type field, select Incident, and then click Create.
3. On the Incident form, define the incident. For instructions, see Registering incident requests.
4. Save the incident and the change request.
5. To see the incident, refresh the Related Items table.

To relate an incident to a change request

1. On the Relationships tab of the Change form, select the entry to relate to a change request.
   
   
   
   
2. In the Request Type field, select Incident, and then Search.
3. From the search results, select the incident to relate to the change request.
   
   
   
   
4. Select the option for how to relate the incident to the change request, and then click Relate.

To unrelate an incident from a change request

1. On the Relationships tab of the Change form, select the entry to relate to a change request.
2. In the Show Related field, select Incident.
   
   
   
   
3. Select the incident to unrelate, and then click Remove.
4. Save the change request.