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This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Viewing relationships

You can limit which relationships shown with the current change record. You can also limit the list of associated relationships by selecting Show Related <option>, for example, to see only Known Errors.

To view relationships

  1. Open the change request, and then click the Relationships tab.
  2. Select the entry from the Relationships table.

  3. To view a specific request type, choose it from the Show Related field.
     The list varies depending on the other applications you have installed with BMC Change Management.

    Relationship

    Description

    ALL

    Shows all related assets, change requests, incidents, CIs, and so on (if you have the corresponding application installed)

    CI Unavailability

    Shows the related CI unavailability tied to the change entry. This option is enabled only if BMC Asset Management is installed.

    Configuration Item

    Shows the related CIs

    Incident

    Shows the related incidents. This option is enabled only if BMC Incident Management is installed.

    Infrastructure Change

    Shows the related change records

    Known Error

    Shows the related known errors. This option is enabled only if you have BMC Problem Management is installed.

    LDAP Object

    Shows the related LDAP objects

    Problem Investigation

    Shows the related problems. This option is enabled only if you BMC Problem Management is installed.

    Project

    Shows related projects

    Release

    Shows the related release objects

    Software Library Item

    Shows the related software library items, that is, the location where the master copy of the software program and its version are stored

    The related items appear in the table.

  4. Click the view_130889_516.gificon.
     You can now view the details of the related item.
     For example, if you select an incident relationship and click the view_130889_516.gificon, the Incident Request form opens, showing information about the Incident.
     Double-click a relationship entry to open the associated form. You then can modify the record, depending on your configuration.
     For relationships external to BMC Change Management (such as an incident or a problem), you must have the required view permissions for the BMC Remedy ITSM application to view the record details.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Change Management 20.02