Creating CI unavailability
CI Unavailability entries track down time of an outage against a CI. For example, CI unavailability can be an outage due to scheduled maintenance, usually through a scheduled change. Also, CI unavailability can occur due to an unexpected circumstance, usually related to an incident.
You can define CI Unavailability entries for a related CI in the following ways:
- Directly — By clicking the Relate with Unavailability button from the CI Relationships Search form, when you are creating the relationship with the CI. For more information, see Relating-unavailable-CIs-and-changes.
- Indirectly — By creating the unavailability after the CI has been associated with the change. For more information, see Defining-new-CI-unavailability-for-a-record-alternative-method.
When you save the CI Unavailability entry, the CI Unavailability relationship entry is generated. A CI Unavailability relationship entry then appears on the Relationships tab.
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