This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Calendar overview

The Calendar displays the following information in a calendar-like schedule for a selected duration:

  • Problems and incidents with their reported dates and target dates
  • Changes and releases with their scheduled start and end dates
  • Business events and activities
  • Planned and unplanned outages (CI unavailability) 
    • A planned outage is the planned, scheduled downtime of a CI. Typically, a planned outage occurs during a scheduled change.
    • An unplanned outage occurs when the CI experiences a sudden, unpredictable service downtime. Typically, an unplanned outage is caused by an incident.

You can drag changes and releases to or edit them within the Calendar. This functionality is not available for problems and incidents.

Related topics

Filters enable you to select the primary data sources (incidents, problems, changes, and releases) and secondary data sources (such as business events and outages) in the Calendar view. Other secondary data sources, such as tasks or manifests related to the corresponding primary data sources, can be viewed in the Timeline view of the Calendar.

With the help of links to investigative and analysis tools, the Calendar can help you better understand the risk and impact of changes and releases. Because of better planning, you can make more productive decisions about the forward schedule of changes (FSC). The Calendar also helps you consider potential conflicts by displaying both events and outages for the selected duration.

Investigative links are provided that help determine whether multiple incidents were created as the result of an outage, enabling you to determine whether the incidents could have been prevented. For example, if multiple incidents were submitted because an email server went offline because of a patch installation, the administrator can create a problem and also broadcast the outage. The Calendar can thus help you consider inter-dependencies.

Best practice

  • Performance issues occur when you use the Calendar in Microsoft Internet Explorer version 8. We recommend that you use the latest version of Mozilla Firefox or Internet Explorer 9 for viewing the Calendar.
  • We recommend that you keep the default view as Calendar and the duration as Month.

You can configure the maximum number of records that are displayed in the Calendar. For more information, see Limiting-the-number-of-records-that-appear-in-the-Calendar. If the number of records exceeds the limit that you set, the Calendar does not show all the records. For example, if the limit is set to show 100 records, only the first 100 records are displayed. By default, the records that are displayed are sorted by start date and the start time of the activity.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*