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This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Searching all change request records from a Hub server

Use this procedure to search all records from a hub server.

Use this type of search when you are looking for a record not associated with your ID or your group's ID, or any time you must search all records.

To search all records

  1. From the Navigation pane, choose Functions > Search Change.
     The Hub and Spoke Search console appears.
  2. When you finish entering your search criteria, click Search.
     When the search finishes, the search results list contains all the records that match the search criteria.

  3. Scroll through the results list to find the specific records that you want.

    Warning

    Important

    When you view the record, it opens directly from the spoke server.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Change Management 20.02