This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Using search

You can search for records from the application consoles. To do this, you can run a series of predefined searches, search all of the records using the Search form, or create and save your own custom searches using advanced qualifications.

This section describes the following tasks:

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Important

 Search might be case-sensitive or case-insensitive depending on how the administrator has configured Full Text Search (FTS) in Remedy AR System. For more information, see Configuring full text search.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*