Receiving notifications of release request assignments

Release coordinators are notified of new release requests based on their notification method preferences defined in their personal record. The available notifications are as follows:

• Individual Notification — A release coordinator is notified according to the notification method specified in their personal record.
   For example, if Bob Backline has a notification method of BMC Remedy Alert, he receives a notification from BMC Remedy Alert for each release request that is assigned to him.
• Group Notification — A release coordinator group is notified according to the notification method specified by each group member's entry in their personal record.
   For example, if a release request is assigned to the Support-Software group, each group member is notified through the notification method specified in their personal record. If Sarah Software has Email specified as the notification method in her personal record, the notification is sent to her by email. If Bob Backline has BMC Remedy Alert specified, he is notified accordingly.

To receive release assignment notification by BMC Remedy Alert

1. Log on to BMC Remedy Alert as a Support staff member.
2. When you or your group receives a notification that you or your group has been assigned to a release request, the information appears in the BMC Remedy Alert window.
3. To evaluate a release, select the release request listed in the BMC Remedy Alert window.
4. Choose Alerts > Details.
    The release request appears in the Release form. For more information, see Setting-application-preferences.