Receiving notifications of activity assignments

Request assignees are notified of new activities based on their notification method preferences defined in their personal record. In addition, when an activity moves into a new status, for example, Completed, the activity executes workflow that triggers notifications. Based on your group or role, you might receive notifications during various activity states. For more information about notification preferences, see Customizing support staff notification preferences in the BMC Remedy ITSM Suite documentation.

The available notifications are as follows:

• Individual Notification — An individual assignee is notified according to the notification method specified in their personal record.
   For example, if Bob Backline has a notification method of BMC Remedy Alert, he receives a notification from BMC Remedy Alert for each activity that is assigned to him.
• Group Notification — A support group is notified according to the notification method specified by each group member's entry in their personal record.
   For example, if an activity is assigned to the Support-Software group, each group member is notified through the notification method specified in their personal record. If Sarah Software has Email specified as the notification method in her personal record, the notification is sent to her by email. If Bob Backline has BMC Remedy Alert specified, he is notified accordingly.

To receive notification of activity assignment by BMC Remedy Alert

1. Log in to BMC Remedy Alert. When you or your group receives a notification that you or your group has been assigned to an activity, the information is displayed in the BMC Remedy Alert window.
2. To evaluate your assignment, select the activity listed in the BMC Remedy Alert window.
3. Choose Alerts > Details.
    The activity is displayed in the Activity form.