This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Accepting activity assignments

One responsibility for activity assignees is accepting the activities assigned to them. If an assignment definition has not been created for the activity, you must assign the activity manually.

Best practice
Use the assignment rules already configured for you by your Release Management administrator.

The activity assignee is then notified of activity assignments by email, pager, or BMC Remedy Alert. Assigned activities can also be listed in the Assigned Work Orders table in the Release Management console.

Activity assignment is based on the activity's categorization. The Assignment tab displays information about people assigned to an activity as the Request Manager. The assignee must make sure that the assignment is correct and accept the activity. If the assignment is not correct, the request manager can reassign the request.

These assignments are based on routing information stored in the Assignment Configuration form. This form assigns the groups, and then Auto Assign assigns the individual. For more information, see Auto-assignment-methods.

 

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