Activity statuses

You can define multiple activities for a particular milestone. Each activity can go through the multiple statuses. The status of an activity can be updated either manually or by an action performed on the activity.

An activity can go through the following statuses:

Status	Description
Draft	When an activity is created, it is in the Draft status.
Assigned	When the activity is assigned, it moves to the Assigned status.
Pending	If the activity is not assigned, it moves to the Pending status. It can be moved to the Pending status for any reason, such as pending for information.
In Progress	When work on the activity is started, the activity status to In Progress.
Completed	When work on the activity is completed, change the activity status to Completed. The actual start dates and actual end dates must be entered before the status is changed to Completed. Important: An activity with a status of Completed can be reopened by changing the status to Pending.
Cancelled	If for some reason the activity is cancelled, change the activity status to Cancelled.
Closed	When the work on an activity is completed and you want to close the activity, change the activity status to Closed. Once the activity status is set to Closed, the activity cannot be reopened.

The following table describes the valid status transitions for an activity:

Status to which the activity can be transitioned

	Draft	Assigned	Pending	In Progress	Completed	Cancelled	Closed
Draft	NA	Yes	No	No	No	Yes	No
Assigned	No	NA	Yes	Yes	No	Yes	No
Pending	Yes	Yes	NA	Yes	No	Yes	No
In Progress	No	No	No	NA	Yes	Yes	No
Completed	No	No	Yes	No	NA	No	Yes
Cancelled	No	No	No	No	No	NA	Yes
Closed	NA	NA	NA	NA	NA	NA	NA

Before you can complete the request release, all activities must be closed, completed, or cancelled.

Important

You can define multiple tasks for each activity. The out-of-the-box settings define that tasks are activated in the sequence assigned to them. All tasks with sequence number 1 are activated when the activity record reaches the Assigned status. The status of the activity can be changed to Completed when all tasks defined for that activity are closed. You cannot complete an activity if all the tasks associated with that activity are not completed.

Configuration settings for activating tasks can be modified by modifying the Activity status for Activation field on the Configure Activity Rule form. For more information on configuring activities, see Configuring-activity-rules.

Activity statuses

Remedy Change Management 20.02

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