Information
This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Sending release or activity notifications


When a release request moves into a new Milestone and Status, for example, Deployment In Progress, Release Management generates notifications. Based on your assignee group or role (release coordinator or requester), you might receive notifications during various status transitions.

Release notifications are data-driven and easily configured. The following notifications are enabled out of the box. Your administrator might have created additional notification rules.

Milestones and statuses when notifications are sent

Milestone

Status

Release Coordinator

Assignee Group

Requester

Initiate

Draft

Yes

No

Yes

Deployment

Deployment Approval

Yes

No

Yes

Deployment

In Progress

Yes

Yes

Yes

Deployment

Cancelled

Yes

Yes

Yes

Activities work the same way, except that no out-of-the-box notifications are enabled. Your administrator can easily configure a rule in which, for example, the activity assignee is notified when the Status of the activity is set to Draft.

For more information, see Receiving-notifications-of-release-request-assignments. For more information about notification rules, see Configuring-notification-rules.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Change Management 20.02