This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Performing additional functions from the Process Flow Status bar

You can perform the following functions from the Process Flow Status bar:

Additional functions from the Process Flow Status bar

Function

Action

Move to next status or milestone

In the Process Flow Status bar, click the arrow on the green status and select Next Stage.

The Change or Release moves to the next status or milestone.

Move the Change or Release to Pending status

  1. In the Process Flow Status bar, click the arrow on the green status and select Enter Pending.
  2. Select appropriate status reason (for example, Manager Intervention).
  3. Select Resume from the Process Flow Status bar when you are ready to continue work on the request.

Return to earlier status or milestone

  1. In the Process Flow Status bar, click the arrow on the green status and select Back.
  2. Select the milestone you want to return to, for example, Initiate.

Important: If you use the Back option to move the request to a previous stage or milestone, all required approvals defined for any stage that is repeated must be performed again.

Cancel a change or release request

  1. In the Process Flow Status bar, click the arrow on the green status and select Cancel.
  2. Select appropriate status reason, for example, Resources Not Available. The Change or Release moves to the Completed or Close Down milestone.

View process flow help

In the Process Flow Status bar, click the arrow on the green status and select Help.

The process flow help is displayed (if it is installed).




 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*