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This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Moving the release forward

As you track and supervise a release request, you move it from one milestone to another (for example, from Initiate to Planning). When you choose different milestones, messages alert you if you need to complete more fields in the request.

Warning

Important

A request should follow the milestones in the recommended life cycle of a release request, as described in Milestones-in-the-release-request-lifecycle. Manually setting the status values can disrupt the life cycle in which you enter information about and resolve the release request.

To modify release requests

  1. Open the release request.
  2. On the Release form, make the appropriate changes.
  3. (Optional) Add manifests to the release request.
     For more information, see Creating-a-manifest.
  4. (Optional) Modify the release request assignments.
     For more information, see Working-with-release-request-assignments.
  5. (Optional) Relate a CI or some other object to the release request.
     For more information, see Working-with-release-relationships.
  6. (Optional) Modify the start and end dates of the release request.
     For more information, see Planning-milestone-Planning-and-scheduling-the-release-request.
  7. Save your work.

  8. Use the Process Flow Status bar to move the release request forward to the Initiation Approval phase.
     For more information, see Performing-additional-functions-from-the-Process-Flow-Status-bar.

    Warning

    Important

    Out of the box, release requests must be approved before they move to the Planning milestone. For more information, see Working-with-BMC-Change-Management-as-an-approver and Approval-processes-provided-out-of-the-box-for-Release-Management.

  9. After the release request is approved, use the Process Flow Status bar to move the release request forward to the Initiation Registered status.
  10. Use the Process Flow Status bar to move the release request forward to the Planning Approval phase. The release must be approved before it can move forward. For more information, see Planning-milestone-Planning-and-scheduling-the-release-request.

 

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Remedy Change Management 20.02