This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Approval processes provided out-of-the-box for Release Management

Release Management is installed with default approval processes designed out-of-the-box for global use.

Preconfigured approval processes for Release Management

Approval process (phase)

Definition

Initiate

The Initiate phase starts when the release request is placed in Initiation Approval status.

  • If the release request is approved, the request moves to the Registered status.
  • If the release request is rejected, its Status changes to Rejected.
  • If there are no approvers defined for the request (that is, if no approvers are mapped to the Initiate approval phase), its Status changes to Registered and requires the release coordinator to move the request forward.

Planning

The Planning phase starts when the release request is placed in Planning Approval status.

  • If the release request is approved, it moves to the In Progress status.
  • If no approvers are mapped to the Planning phase, the release request moves to the In Progress status and requires the release coordinator to move the request forward.
  • If the request is rejected, it moves to the Rejected status.

Build

The Build phase starts when the release request is placed in Build Approval status.

  • If the release request is approved, it moves to the In Progress status.
  • If no approvers are mapped to the Build phase, the release request moves to the In Progress status and requires the release coordinator to move the request forward.
  • If the request is rejected, it moves to the Rejected status.

Test

The Test phase starts when the release request is placed in Test Approval status.

  • If the release request is approved, it moves to the In Progress status.
  • If no approvers are mapped to the Test phase, the release request moves to the In Progress status and requires the release coordinator to move the request forward.
  • If the request is rejected, it moves to the Rejected status.

Deployment

The Deployment phase starts when the release request is placed in Deployment Approval status.

  • If the release request is approved, it moves to the In Progress status.
  • If no approvers are mapped to the Deployment phase, the release request moves to the In Progress status and requires the release coordinator to move the request forward.
  • If the request is rejected, it moves to the Rejected status.

Close Down

The Close Down phase starts when the release request is placed in Close Down Approval status.

  • If the release request is approved, it moves to the Completed status.
  • If no approvers are mapped to the Close Down phase, the release request moves to the Completed status.
  • If the request is rejected, it moves to the Rejected status.


Important

You can view the included approval phases on the Status Flow tab of the Approval Process Configuration form. For information about configuring approvals as an administrator for Change Management, see Configuring Approvals.

For information about working with the Remedy Approval Server as an administrator, see Process administrator overview in the Remedy Approval Server documentation.

 

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