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This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Viewing assigned changes

When the system notifies you that a change request was assigned to you or to one of your groups, you can view the request from the Changes table on the Change Management console. You can also view all unassigned change requests.

Select the appropriate option in the Change Management Console based on changes you want to view:

Function

Action

View changes assigned to you

  1. In the Filter By field, choose Defined Searches > By Role > Change Coordinator > All Changes.
  2. In the Show field, select Assigned To Me. All changes that are assigned to you are displayed in the Assigned Change table.
  3. Click a change request in the table. The assigned group and other important information is displayed in the Change Details and Tasks section.

Important: To view the complete assignment information, open the change request. Assignment details are displayed on the Change form.

View changes assigned to your groups

  1. In the Show field, select Assigned to My Selected Groups.
  2. Select a group, and then click OK.

View all changes assigned to your group

In the Show field, select Assigned to All My Groups. All changes that are assigned to you are displayed in the Assigned Change table.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Change Management 20.02