This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Tracking efforts for a change request

When working with assignments, you can record time spent on a change request. The Track Effort log shows a list of all individuals who worked on the change during its life cycle.

Important

Entries in the effort log are not system-generated, so you must enter them manually. The list is not in chronological order.

To track efforts

  1. Open the change request.
  2. On the Date/System tab, click Update Effort Log.
  3. Fill in the Select an Assignee fields.
    This information is required to select the individual for whom the effort log is being generated.
  4. Fill in the Select Effort Classification fields.
    Select an Assessment Type, Phase, and Area. This information is required to show what kind of effort is being logged, for example, implementation activity.
  5. Click Add, and then click Close.

  6. Fill in the Enter Effort Time Spent fields.
    Enter the number of hours and minutes you worked on the change. This information records where the time was spent.

    As needed, you can adjust the time spent in the Update Assignee Effort Duration section. For information, see Responding-to-task-reassignments-as-a-change-coordinator. 


 

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