This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Managing inventory tasks


You can perform inventory management tasks that you most commonly use.

To search for CIs from the console

  1. From the Navigation pane of the console, choose Functions > Manage CIs.
  2. From the CI Type list on the Manage CI Information window, select the type of CI and click Search.
  3. On the search form provide information about the CI and click Search. Click Search without entering any information in the form to search for all available CIs.
  4. Select the CI from the search results displayed on the top of the page. Details of the selected CI are displayed in the CI form.

To view inventory locations

  1. From the Navigation pane of console, choose Functions > Manage Inventory.
  2. Enter your search criteria in the Manage Inventory dialog box, and click Search.
     Results matching your search criteria appear in the table.
  3. Select a CI or bulk inventory item from the table, and click View Location.
  4. View the CIs in the inventory listed in the Inventory Location form.
  5. Click Close.

To relocate CIs

  1. From the Navigation pane of the console, choose Functions > Manage Inventory.
  2. Search for inventory in the current location using the Manage Inventory dialog box.
  3. Select the CI or bulk inventory item you want to relocate, and click Relocate CIs.
  4. For the location where you want to relocate the CI, specify search criteria, and click Search in the Search Inventory Locations dialog box.
  5. Select the location where you want to relocate your CI.
  6. In the Quantity field, enter the number of CIs you want to relocate.
  7. Click Relocate.

To reserve and use inventory

  1. From the Navigation pane of console, choose Functions > Manage Inventory.
  2. From the CI Type menu in the Manage Inventory dialog box, select the CI or bulk inventory item you want to reserve and use.
  3. Click Search.
  4. Click in the Transaction Qty column and enter the number of assets or bulk inventory items you want to use.

    ai-ci-transaction_61915_516.gif

  5. Click Reserve/Use Inventory.
     The number of CIs or bulk inventory items in the Qty in Stock column is reduced by the number reserved and used.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*