Approving or rejecting requests via email
The following figures show examples of approval emails. Instructions for approving and rejecting requests via email are provided after the figures.
Email for a change request approval
To approve or reject a request via email
- In the approval email that you receive, click the request ID link to view the details of the request. However, this is not applicable for service requests.
Click Approve or Reject.
An email formatted with your approval or rejection reply is displayed.Send the email without modifying the text.
You are notified of the success of the approval or rejection by email, as shown in the following figure:
If you attempt to approve or reject a request that is in a state that cannot be changed (approved, rejected, closed, or canceled), you receive an approval error notification email, as shown in the following figure:
If you receive an Approval Error Notification, click Launch Approval Central to view the status of the request.
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