This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Approval processes provided out-of-the-box for BMC Change Management

BMC Change Management ships with default approval processes designed out-of-the-box for global use. These best practice approval processes are already defined for you by default. These processes specify which status occurs next if a request is approved or rejected, or if no approvers are defined.

Preconfigured approval processes for BMC Change Management

The read-only Next or Current Approval Phase field displays what approval phase the change is in during its life cycle. The Approvers tab also displays the following important information:

  • Approval status
  • Signatures of groups and individuals who must approve the change request
  • Alternate approvers

Approvals can be generated automatically, based on information captured on the change request. They can also be generated manually on an ad hoc basis.

Change form — Approvers tab

chg43-approval_61498_516.gif

If needed, the application administrator can configure the change request approval workflow according to your organization's business model. This determines which change requests require approval and what kind of approval process they undergo.

 

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