Adding non-approval notifications

The change manager can notify additional individuals or groups that are not approvers about the approval. These notifications are non-approval notifications.

To add non-approver notifications

1. Open the change request.
2. Advance through the states of your change request until you reach an approval stage.
3. Click the Approvers tab.
4. Click View Notifications.
   The Non-Approver Notifications dialog box appears. You can select the type of notification you want to add. The options are:
   • Individual
   • Group
5. To add an individual:

   1. Select Individual in the Notification For field.

      

   2. Enter the individual's first or last name.
      You can enter a last name (or partial last name) and then press Enter to display the People Search form.
   3. Click Add to create the notification.
      The individual's name, approval phase for the notification, and its status appears in the table.
6. To add a group:

   1. Select Group in the Notification For field.
      
      Adding a group notification

      

   2. Specify the support company, organization, and group name.

   3. Click Add to create the notification.
      The group name, approval phase, and its status (for example, Pending) appears in the table.

      Warning

      Important

      Notifications are sent to all users present in the selected support group. In previous releases, notification was sent only to users with the Functional role of Infrastructure Change Approver.

7. Use the Status field to toggle between viewing Pending and Notified notifications.
8. Delete the notifications, if needed.
9. Close the Non-Approver Notifications dialog box when you are finished.