Adding classification information

Classification information is used to describe the business justification of a request (for example, Sarbanes-Oxley requirements) and show which products and services are affected by the request. This information can be helpful when the request goes through the approval process.

To enter classification information

1. On the Change form, click the Categorization tab.

2. Enter the following information:

   Field	Description
   Class	Define the urgency of the change (for example, Normal). For more information, see Creating a change request at the initiate stage - Best Practice view.
   Change Reason	Define the business reason for implementing the change request. Available options include: - Upgrade  - New functionality  - Maintenance  - Upgrade  - Other  If the request needs to go through the approval process, change reason information can be helpful.

3. Choose Links > Categorizations and enter the following information:

   Field	Description
   Operational Categorization	Operational categorization is based on a three-tier hierarchy that is configured in the Operational Catalog.
   Product Categorization	Product categorization is based on a five-tier hierarchy that is configured in your Product Catalog.

4. Click Save.