This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Defining qualifications for task completion

By default, a task is considered complete when it is run. When a task is complete, its status is Closed and its status reason is either Success, Canceled, or Failed. If you want other ways of determining whether a task is complete or successful, you can build qualification statements.

If the qualifications are not met, the task does not close. You set qualifications for task completion only if the task is automatic.

Important

If the status of the task is set manually at runtime, the settings defined here are overridden.

To define qualifications for task completion

  1. On the Completion tab of the Task Template form, build a qualification to indicate completion for this task, template:

    Field name

    Description

    Done Qualification

    A qualification statement that is used to evaluate whether the task is complete. A task is done when it is marked as Closed.

    Success Qualification

    A qualification statement that is used to evaluate if the task is successful

  2. Click Save.
  3. Continue setting up the task template, as described in Specifying-financial-information.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*