This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Defining assignments for the task template


Use the Assignment tab to specify if the task template should be automatically assigned to a company, group, or individual. You can also specify if assignees should be automatically notified if a task is assigned to them.

To specify assignment information for the task template

  1. On the Assignment tab of the Task Template form, enter information in these fields:

    Field name

    Description

    Assignee Company

    The company which is assigned runtime tasks from this task template

    Process Name

    A process name for the task assignment. This is set up in the Assignment Engine for individual auto-assignment.

    Assignee Organization

    The organization from the selected company that is assigned this task

    Assignee Group

    The group to which this task is assigned at runtime

    Assignee

    The assignee to whom this task is assigned at runtime

    Notify Assignee

    Whether the assignee should be notified of the task assignment. The notification method is specified in the individual's People record.

  2. Click Save.
  3. Continue setting up the task template form by creating input and output variables, as described in Mapping-input-and-output-variables.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*