This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Understanding server time, time zones, and time segments

When adding time segments, if the client and the server are in different time zones, all the dates and times for the Business Time Segments appear in the adjusted server time zone, that is, the Start Date, Start Time, End Date, and End Time on the Business Time Segment form, and the time segment related date and times that are shown in the table, appear in the adjusted server time zone. The other dates and times on the remainder of the form are in the client's time zone.

For example:

  • If your server is located in the EST time zone and your client is located in the PST time zone, the adjusted server time zone is determined by converting the time zone of the place at which the Business Time Segment was created to the time zone that is at the physical location of the server.
  • If your server is located in the CST time zone and your client is located in the PST time zone, the time shown on the server is increased by two hours (to include both, the MST and PST time zones). However, if your client is located in the EST time zone, the time shown on the server is decreased by one hour.

Since all the time segments must be adjusted into the time zone of the client, if the ticket was created in the PST time zone, the details must be adjusted to the PST time zone and if a Time Segment for a server was defined in the CST time zone, you must adjust it to the PST time zone when creating the time segment for the client.

For more information about adjusting the time zone differences between the client and the server, see Using time zones in the Remedy Action Request System documentation.

 

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