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This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Defining time segments for CIs

This topic explains the process to define time segments for CIs.

Related topic

Understanding-server-time-time-zones-and-time-segments

  1. Open the change request.
  2. On the Change Management console, choose Functions > Time Segments > Configuration Item (CI).
  3. In the CI Advanced Search form, enter the information necessary to search for a CI and then click Search.
    The available CIs based on your search criteria appear in the results table.
  4. Select a CI from the search results.
  5. (Optional) Click Explore CI to view a CI and its relationship in a tree structure.
    For information, see Viewing-CI-relationships.
  6. Click Select.
     You return to the Registration for Shared Time Segment window.
  7. Click Add.
  8. In the Description field on the Business Time Segment dialog box, enter a useful description for the time segment.
     For example, your naming convention for change request time segments can include the CRQ ID and a brief description of what the intended change, or the name of the business service affected.
  9. In the Availability field, block out periods of time as follows:
    • Select Available to define a time segment open for normal use (for example, routine scheduled maintenance).
    • Select Unavailable to define a time segment that is not available for any other use (for example, a CI outage when you shut down a server to add more memory).
  10. In the Level field, select a level of 10 or higher.
     Change management activities start with a default level of 10, but you can change this level to a number from 1 through 1000. Level 1 is Workday activities and Level 2 is Holiday activities.
     If the schedules for two activities conflict, the event with the highest number takes priority. For more information, see Understanding levels in the Remedy Action Request System documentation.
  11. In the Duration Type field, select One time (which generates a single occurrence of the time segment) or Recurring (which cannot span multiple days, but must be scheduled within a 24-hour period). If you select Recurring, you must specify the recurrence.

  12. Enter the starting and ending dates and times for the duration of the time segment.

    Success

    Tip

    To define an all-day event, select 12:00:00 A.M. of the first day for the start time, and select 12:00:00 A.M. of the following day for the end time.

  13. (Optional) For a one-day event, use the same start day and end day and then select End of Day.
    This action sets the End Time to 11:59:59 P.M. When the calculation is performed the end of day is considered the whole day, including the final second.
  14. Click Save to associate the time segment to the CI, and then click Finish.
    After you build the blackout schedule for one CI, you can reuse it for other CIs if they have the same schedule.
  15. Create a schedule for your change request.
    For more information, see Using-Schedule-Assist-to-search-for-available-times.

 

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Remedy Change Management 20.02