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This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Notifications by roles

The following table lists the change statuses that trigger notifications and the change management roles to which they are sent.

Error
Exception

You will not receive a notification when you change the status of a change request, if you are Change Coordinator, Change Manager, or Change Implementer for that change request. If you are both, the Change Coordinator and the Change Manager, an event is triggered only for the Change Manager. Other users will receive notifications normally.

Additionally, Requested For users will receive notifications only when a change request is submitted—that is, the change request is promoted beyond the Draft status. Later status changes will not trigger notifications for these users.

Related topic

Configuring-change-rules

Change statuses when notifications are sent to roles

Current status

Change coordinator

Change manager

Requested by

Requested for

Change implementer

Draft

No

No

No

No

No

Request for Authorization

Yes

Yes

No

No

No

Request for Change

Yes

Yes

No

No

No

Planning in Progress

Yes

Yes

No

No

Yes

Scheduled For Review

Yes

Yes

No

No

No

Scheduled For Approval

Yes

Yes

No

No

No

Scheduled

Yes

Yes

Yes 1

Yes

Yes

Implementation in Progress

No

No

No

No

No

Completed

Yes

Yes

Yes 1

No

No

Closed

No

No

No

No

No

Pending

No

No

No

No

No

Rejected

Yes

Yes

No

No

No

Cancelled

Yes

Yes

Yes 1

No

No

^ 1 No notification is sent to the Requested by user if the Requested by user and the logged-on user are the same person.^ 

 

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Remedy Change Management 20.02