Information
This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Notifications by groups


The following table lists the change events that trigger notifications and the change management groups to which they are sent.

Warning

Important

When an individual Change Coordinator is defined for a request, group notifications are not sent out for that request.

 Change statuses when notifications are sent to groups

Current status

Coordinator group

Support group

Change Implementer group

Draft

-

-

-

Request for Authorization

-

-

-

Request for Change

Yes

Yes

-

Planning in Progress

Yes

Yes

-

Scheduled For Review

Yes

Yes

-

Scheduled For Approval

-

-

-

Scheduled

Yes

Yes

Yes

Implementation in Progress

-

-

-

Completed

-

Yes

-

Closed

-

-

-

Pending

-

-

-

Rejected

-

Yes

-

Cancelled

-

-

 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Change Management 20.02