Release form functional areas

The Release form is used to request a release and track the progress from initiation to completion. This form also shows the impact that the release has to the organization. The Release form is used to assign tasks to different support groups, and you can associate the release to configuration items that are being modified.

Release form and its functional areas

Before you begin searching, creating, or modifying information in the Release form, you must understand the information relationships involved in the different areas of this form. First, you must create assignment mappings to assign a release to a Release Management support group, to an individual, or to both. An individual in the Release Management group must assume the role of Release Coordinator. For information about functional roles and assignment mappings, see Functional roles and extended application access and Mapping assignments.

The Release form provides an excellent example of the level of integration that can occur between the various modules available among the Remedy ITSM suite as a release request can occur due to an incident, a change to a configuration item, or a known error correction as a result of problem investigation.

You might see additional links appear in the navigation pane for applications that are installed in addition to Change Management.

The Release form has the following functional areas:

Release form functional areas

Form area	Function
Release form header
Breadcrumb bar	A navigation aid that contains links to related records that you opened from the current release record.
Breadcrumb navigation controls	Back button — Takes you back one link in the breadcrumb trail Forward button — Takes you forward one link in the breadcrumb trail. The Forward button is only visible if you have returned to a record on the breadcrumb trail that you previously viewed. Drop-down menu — Contains links to all the records that you viewed from the current release record, including records that are not currently visible in breadcrumb trail Home icon — Takes you to the IT Home page
Process Flow Status bar	Click the milestones in the Process Flow Status bar to steps you through the release request lifecycle from the Initiate milestone to the Close Down milestone.
View Broadcasts	Opens the View Broadcasts dialog box. For information, see Working-with-broadcasts.
Navigation pane
Functions	Performs the following actions: Copy Release — Activated only in Modify mode. Collision Detection — Determines if there are other requests scheduled to work on the same CI during the same blackout schedule. For information, see Collision-detection-overview. Financials — Opens the Financials dialog box where you can add costing related information. For more information, see Adding-and-viewing-costs. Important: This option is not available when you are creating the release request. Email System — For information, see Sending-email. Reminders — For information, see Using-reminders. Modify Business Events — Searches, selects, modifies, and deletes business events. For information, see Registering-unique-business-events-and-operational-categorizations. Time Segments - Business Event — Searches, selects, and creates time segments for business events. For information, see Registering-unique-business-events-and-operational-categorizations. Time Segments - Configuration Item (CI) — Searches, selects, and creates time segments for Configuration Items. For information, see Registering time segments for CIs - Creating a blackout schedule.

Release form functional areas

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