Company and Console View
The Company and Console View shows changes that are assigned to you or to the support groups you belong to.
- The Company field is typically left blank if you support only one company. If you support multiple companies and you wish to view only the tickets for one company, select the appropriate company from the attached menu. Otherwise, you will view all tickets for all companies you support.
- The Console View provides options to look at work assigned specifically to you or to your support groups. When you select an option, a search is performed.
You can change the table by using the Company and Console Views at the upper-right corner of the console. Select the following options to filter out which requests you see.
Option | Description |
|---|---|
Company | Shows requests for a particular company. This field is especially useful in a multitenancy environment. |
Personal | Shows the requests that are assigned to you |
Selected Groups | Shows the requests that are assigned to your support group |
All My Groups | Shows the requests that are assigned to all support groups that you belong to. If you belong to more than one support group, the requests for all those groups are shown. You can view requests and refresh the items that appear in the table. For more information about viewing and refreshing requests, see Using-search. |