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This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Service request state changes

For changes and incidents, the My Requests table lists the status of its underlying service request. Users are notified by email when a service request undergoes a status change, for example, when a service request is moved from In Progress to Completed or a change request reaches the Completed state.

 

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Remedy Change Management 20.02