Information
This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Defining and interacting with parent application objects


You use the Parent Application Object form to select task templates. You can also create ad hoc tasks on the Parent Application Objects form.

To define parent application objects

  1. From the Application Administration Console, select Custom Configuration > Task Management System > Parent Application > Parent Application Object, and then click Open to open the Parent Application Object form.
  2. On the Parent Application Object form, enter a Name, Summary, and Company.
  3. Set the status of the parent object to New, Assigned, Work in Progress, Pending, or Closed, and then click Save.

To relate a task template to the parent application object

  1. From the Application Administration Console, select Custom Configuration > Task Management System > Parent Application > Parent Application Object, and then click Open to open the Parent Application Object form.
  2. On the Parent Application Object form, create or open a parent application object.
  3. On the Tasks tab of the Parent Application Object form, select Task Template from the Type field, and then click Relate.
  4. On the Template Selection dialog box, select the task in the table, and then click Relate
    The dialog box closes and a new task appears in the Tasks and Task Groups table of the parent application object. At runtime, you can use these tasks from your parent application object.

To relate a task group to a parent object

  1. From the Application Administration Console, select Custom Configuration > Task Management System > Parent Application > Parent Application Object, and then click Open to open the Parent Application Object form.
  2. On the Parent Application Object form, in the Type field, select Task Group Template, and then click Relate
  3. The tasks that comprise the selected task group appear in the table at the bottom of the Select Template dialog box.
  4. On the Template Selection dialog box, select the task group in the table, and then click Relate
    The selected task group template creates runtime tasks or task groups that appear in the table of the parent application object. At runtime, you can use these task groups from your parent application object.

To relate an ad hoc task

  1. From the Application Administration Console, select Custom Configuration > Task Management System > Parent Application > Parent Application Object, and then click Open to open the Parent Application Object form.
  2. On the Parent Application Object form, in the Type field, select Ad hoc, and then click Relate.

    Warning

    Important

    Only the manual type is available for ad hoc tasks.

  3. On the Task dialog box, enter a name and summary.
  4. Choose a priority, and then enter additional details as needed, for example, in the Requester tab.
  5. Click Save.
    The ad hoc task appears in the Tasks and Task Groups table in the parent application object.

 

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Remedy Change Management 20.02