Event notifications and queues
Depending on the status of the BMC ProactiveNet Performance Management integration and the change event publication, events are either sent or queued.
The following table describes the behavior of the BMC Change Management BMC ProactiveNet Performance Management integration:
BPPM Integration status | Change event publication status | Action |
|---|---|---|
Active | Yes | Change events are sent. |
Inactive | No | No change events are sent. |
Suspended | Yes | Change events are queued. |
The BMC ProactiveNet Performance Management integration status is set to Suspended when BMC ProactiveNet Performance Management is inactive for known reasons. Queued events are sent when BMC ProactiveNet Performance Management is active again. A maximum queue size is configured. For more information on queue size, see Defining-command-parameters.
Escalations are run every hour to verify the queue size, and if it exceeds the defined max queue size, the change subscription is deactivated and an email notification is sent to the BMC ProactiveNet Performance Management Administrator and the BMC Change Management Administrator.
In case of errors, an email notification is sent to the BMC ProactiveNet Performance Management Administrator and the BMC Change Management Administrator. The email includes a link to the error report.