This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Creating the BMC BladeLogic Client Automation AR System User


Although these steps cover creating the BMC BladeLogic Client Automation AR System User, you follow the same basic steps to create Change Management Users. You must make sure the user has the proper permissions to access both the Change Management and BMC BladeLogic Client Automation applications.

For more information about creating application users, see Creating-user-accounts. For more information about creating BMC BladeLogic Client Automation users, see CMS-integration-tasks.

Important

You must have Task Administrator or Task Application Config permissions to perform this procedure.

To create a CMS AR System user for integration

  1. On the IT Home page, click the Application Administration Console link.
  2. Click the Custom Configuration tab.
  3. From the Application Settings list, choose Foundation > People > People, and then click Open.
  4. On the People form, enter the People Information that is useful to you in finding and editing this information in the future.
     This information includes: name, client type, profile status, Location Information and, optionally, an email address.
  5. On the Login/Access Details tab, enter the logon ID CMSUSER.
  6. Create a password.
  7. Click Update Permission Groups.
  8. In the Permission Group list on the Permission Group dialog box, select each appropriate permission group to add, then click Add/Modify for each one.
     The following table lists all the permissions necessary to configure the users properly, including the BMC BladeLogic Client Automation permissions that you use later.

    User type

    Change Management permissions

    BMC BladeLogic Client Automation permissions

    Change Management Users

    Change > Infrastructure Change User
    Asset > Asset User

    Important: When you select the Infrastructure Change User permission, you automatically inherit the Asset Viewer permission as well.

    Admin

    For more information, see Verifying-roles-for-user-authentication.

    CMS AR System User

    Change > Infrastructure Change User
    AR System > Administrator

    Important: When you select the Infrastructure Change User permission, you automatically inherit the Asset Viewer permission as well.

    Primary Admin

    For more information, see Verifying-roles-for-user-authentication.

  9. When you have given the user the necessary permissions, close the Permission Groups Update dialog box.
  10. In the Access Restrictions area of the People form, select Unrestricted Access.
  11. Click Save.

Important

The logon ID and password must be exactly the same as the BMC BladeLogic Client Automation logon ID and password.

 

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