Viewing service targets in BMC Change Management
You can view service targets that have been attached to change requests. This allows you to see whether the service target has been met, missed, or is in a warning state. You can also create service targets for the Release Management module included with BMC Remedy Change Management. The release management service targets attach to release requests and you can track these service targets using the BMC SLM Status icons and Status Gauge.
To view service targets related to a change request
To view the service targets related to a change or release request, open the request.
SLM Status is displayed in the left navigation pane of the Change or Release Request form.
The following table shows the icons and explains what they mean.
Icon | Description |
|---|---|
| Status: Not Attached No service target is attached to the incident. Click Details or the icon to display the SLM:Integration Dialog form. You can also create service targets for the Release Management module included with Remedy Change Management. The release management service targets attach to release requests and you can track these service targets using the BMC SLM Status icons and Status Gauge. |
| Status: Attached. Green: The service targets are in compliance. Click the icon to display the SLM:Integration Dialog form. |
| Status: Warning. Yellow: At least one service target is at risk. Click the icon to display the SLM:Integration Dialog form. |
| Status: Breached. Red: At least one service target did not meet its goal. Click Details or the icon to display the SLM:IntegrationDialog form. |
The colors on the Status Gauge on the SLM:Integration Dialog form show the current status of the selected service targets.
The following table explains the Status Gauge displays.
Item | Status |
|---|---|
Green | The service target is in compliance. |
Yellow | The service target has a warning status. |
Red | The service target has missed its goal. |
Due Date and Time | The goal time within which there must either be an initiation or a completion for the change request otherwise the goal is missed. |
Time Until Due | The amount of time left until the goal is considered missed. |
Time Past Due | The amount of time that has passed since the goal was due. |
The following table describes the information in the SLM:IntegrationDialog form.
Column | Description |
|---|---|
Case ID | The ID of the change request |
Details | Click to see details about the selected service targets. |
Service Target table |
|
SVT Title | The name of the service target |
Goal | The type of goal for the service target:
|
Hours/Min | The initiation or completion time stipulated in the goal |
Cost Per Min | The cost per minute for missing the initiation or completion time goal |
Due Date/Time | The goal time within which there must either be an initiation or a completion for the change request otherwise the goal is missed |
Progress | The status of the service target:
|
Milestones for SVT |
|
Title | The title of the milestone |
Execution Time | The time the milestone actions are executed |
Status | The current status of the milestone: active or inactive (pending), or Action Performed |