This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Integrating BMC Service Level Management

Remedy Change Management integrates with the BMC Service Level Management application to provide service level definitions for initiation time and completion time for change requests.

When BMC Service Level Management is installed, an SLM status indicator on the Change form is enabled, showing the service targets and milestones that are associated with a change request or release request.

In addition to the user interface integration, the Change Management application ties into the definition structure of BMC Service Level Management. BMC Service Level Management has a plug-in architecture for helping users define terms and conditions for a service target, as well as measurements. Change Management provides a user interface for this BMC Service Level Management plug-in architecture to make it simpler for users to build qualifications using a query-by-example (QBE) model.

 

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