This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Use cases

There are some common Remedy IT Service Management user scenarios that you encounter as IT support staff. Calbro Services user personas help to illustrate the user scenarios. The user scenarios indicate people that are included with sample data. For each of these people, the user name is the person's first name, and the password is password. 

The user scenarios do not necessarily refer to specific Calbro Services sample data (for information about Calbro Services, see Calbro-Services-company-example). To follow the user scenarios, in some instances, you might need to create your own sample data (for example, bulk inventory CIs). In addition, you might need to grant additional permissions to certain users.

Related topics

User-goals-and-features

Key-concepts

Getting-started

Consult the following use cases for information about how to achieve value with the product Change Management.

Use case

Business value

Products used

Completing user's request for additional hardware using the Change Management process.

Remedy Change Management

Understand risks, change schedules, known collisions, and obtain required approvals before physically upgrading hardware for a server. 

Remedy Change Management

Manage all tasks and changes required to complete upgrading and releasing a new software program within an organization. 

Remedy Change Management

Release Management 

 

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