Information
This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Modify and query release operations


To modify and query releases along with multiple relationships and work information entries, use either web services or use the RMS:ReleaseInterface, RMS:Associations, and RMS:WorkLog forms.

These forms and web services support the following operations:

  • UpdateReleaseOnly—Updates release only
  • QueryReleaseOnly—Queries release only
  • UpdateReleaseAndRelationships—Updates release and relationships
  • QueryReleasePlusRelationships—Queries release and relationships
  • UpdateReleaseAndWorkInfo—Updates release and work information entries
  • QueryReleaseAndWorkInfo—Queries release and work information entries
  • UpdateReleaseAndRelationshipsAndWorkInfo—Updates release, relationships, and work information entries
  • QueryReleasePlusRelationshipsAndWorkInfo—Queries release, relationships, and work information entries

Warning

Important

You cannot create multiple relationships or work information entries using the interface forms. Use web services to create multiple relationships or work information entries.

The following table describes the values required to update releases using the RMS:ReleaseInterface form:

Required input field values for updating Release

DB field on interface form

Displayed on web services

Field value

Notes

ReleaseID

ReleaseID

 

 

First Name

FirstName

 

 

Last Name

LastName

 

 

Location Company

LocationCompany

 

 

Impact

Impact

 

 

Urgency

Urgency

 

 

Description

Description

 

 

Release Status

ReleaseStatus

 

 

Company

RequesterSupportCompany

 

 

The following table describes the values required to update relationships using the RMS:Associations form:

Required input field values for updating relationships

DB field on interface form

Displayed on web services

Field value

Notes

Status

RelationshipsStatus

Enabled

 

Request ID01

RelatedItemID

 

Reconciliation ID for the CI that relates to the release request.

Form Name01

RelatedItemSource

 

CI form name that relates to the release request.

Request Type01

RelatedItemType

Configuration Item

 

Request Description01

Description

 

CI name that relates to the release request.

Association Type01

RelationshipType

Related to

 

Form Name02

FormName02

RMS:Release

 

Request ID02

ReleaseID

 

Release ID for relationships.

The following table describes the values required to add work information entries using the RMS:WorkLog form:

Required input field values for adding work information entries

DB field on interface form

Displayed on web services

Field value

Notes

Work Log Type

WorkInfoType

 

 

Description

WorkInfoSummary

 

 

Secure Work Log

WorkInfoSecureLog

 

 

Communication Source

WorkInfoCommSource

 

 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Change Management 20.02