Change_Submit_Service
To create an Infrastructure Change record, use either web services or use the interface form.
The following tables describe the values required to create an Infrastructure Change record using the CHG:ChangeInterface_Create form. These tables list the interface field value and its corresponding web service value.
Required input field values
DB field on interface form | Displayed on web services | Field value | Notes |
|---|---|---|---|
z1D_Action | Action | CREATE | Keyword triggers workflow that initiates the submit operation |
Description | Summary |
|
|
Status | Status |
|
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Impact | Impact |
|
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Urgency | Urgency |
|
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Change Type | Change_Type |
|
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Timing | Class |
|
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Risk Level | Risk_Level |
|
|
Company | Company |
|
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Location Company | Location_Company |
|
|
First Name | First_Name |
|
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Last Name | Last_Name |
|
|
The following table lists the optional field values:
Optional input field values
DB field on interface form | Displayed on web services | Notes |
|---|---|---|
Detailed Description | Notes | Displayed on the main form as Notes |
Environment |
|
|
Reason For Change | Reason_For_Change |
|
Lead Time | Lead_Time |
|
Performance Rating | Performance_Rating |
|
Business Justification | Business_Justification |
|
Product Cat Tier 1 (2) | Product_Categ_Tier_1 |
|
Product Cat Tier 2 (2) | Product_Categ_Tier_2 |
|
Product Cat Tier 3 (2) | Product_Categ_Tier_3 |
|
Product Name (2) | Product_Name |
|
Product Model/Version (2) | Product_Model_ Version |
|
Manufacturer (2) | Manufacturer |
|
Categorization Tier 1 | Categorization_Tier_1 |
|
Categorization Tier 2 | Categorization_Tier_2 |
|
Categorization Tier 3 | Categorization_Tier_3 |
|
Requested Start Date | Requested_Start_Date |
|
Request End Date | Requested_End_Date |
|
Scheduled Start Date | Scheduled_Start_Date |
|
Scheduled End Date | Scheduled_End_Date |
|
Actual Start Date | Actual_Start_Date |
|
Actual End Date | Actual_End_Date |
|
In Production | In_Production_Date |
|
Company3 | Chg_Manager_Support_Company | Used for assignment on the CHG:Infrastructure Change form |
Support Organization | Chg_Manager_Support_Organization | Used for assignment on the CHG:Infrastructure Change form |
Support Group Name | Chg_Manager_Support_Group | Used for assignment on the CHG:Infrastructure Change form |
CAB Manager (Change Co-ord) | Change_Manager | Used for assignment on the CHG:Infrastructure Change form |
ChgImpCpy | Chg_Implementer_ Support_Company | Used for assignment on the CHG:Infrastructure Change form |
ChgImpOrg | Chg_Implementer_ Support_Organization | Used for assignment on the CHG:Infrastructure Change form |
ChgImpGrp | Chg_Implementer_ Support_Group | Used for assignment on the CHG:Infrastructure Change form |
ChgImp | Change_Implementer | Used for assignment on the CHG:Infrastructure Change form |
ASCPY | Chg_Assignee_Support_Company | Used for assignment on the CHG:Infrastructure Change form |
ASORG | Chg_Assignee_Support_Organization | Used for assignment on the CHG:Infrastructure Change form |
ASGRP | Chg_Assignee_Support_Group | Used for assignment on the CHG:Infrastructure Change form |
ASCHG | Change_Coordinator | Used for assignment on the CHG:Infrastructure Change form |
Change Target Date | Change_Target_Date | Used for tracking the approximate target date for completion of a change request |
CI Name | CI_Name | For more information see Associating-entries-with-configuration-items. |
Lookup Keyword | Lookup_Keyword | |
z1D_WorklogDetails | Work_Info_Summary | Required for creating work information |
z1D_Activity Type | Work_Info_Type | Optional for creating work information. Defaults to General Information if left null. |
Secure Work Log | Work_Info_Locked | Optional for creating work information. Defaults to No if left null. |
View Access | Work_Info_View_ Access | Optional for creating work information. Defaults to Internal if left null. |
z1D_Details | Work_Info_Notes | Optional for creating work information |
z1D_ActivityDate_tab | Work_Info_Date | Optional for creating work information |
z1D_ CommunicationSource | Work_Info_Source | Optional for creating work information |
Phone Number | Req_by_Phone_Number |
|
Organization | Req_By_Organization |
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Department | Req_By_Department |
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Support Group Name2 | Req_By_Group |
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The following table lists the fields set through workflow:
Fields set through workflow
DB field on interface form | Notes |
|---|---|
Infrastructure Change ID |
|
Priority |
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RequesterLoginID | This is set to $USER$ by default (currently not a web service input). |
Submitter | Set to $USER$ |