Information
This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Change_Modify_Service


Use the Infrastructure Change ID as the search criteria to find, then modify, a specific change. You perform modifications through the CHG:ChangeInterface form.

Warning

Important

When using web services, you must use the interface form to populate all fields mapped to the CHG:ChangeInterface form, otherwise a null value is sent, and the current values are overwritten.

Input field values

DB field on interface form

Displayed on web services

Field value

Notes

z1D_Action

Action

MODIFY

Keyword triggers workflow that initiates the modify operation

Infrastructure Change ID

Infrastructure_Change_ID

 

Used as the qualification to search against the main form

Change Type

Change_Type

 

 

Description

Summary

 

 

Detailed Description

Notes

 

 

Change Request Status

Change_Request_Status

 

 

Status Reason

Status_Reason

 

 

Impact

Impact

 

 

Urgency

Urgency

 

 

Priority

Priority

 

 

Risk Level

Risk_Level

 

 

Class

Class

 

 

Timing_Reason

Timing_Reason

 

 

Lead Time

Lead_Time

 

 

Reason For Change

Reason_For_Change

 

 

Business Justification

Business_Justification

 

 

Environment

Environment

 

 

Performance Rating

Performance_Rating

 

 

Company

Company

 

 

First_Name

First_Name

 

 

Last_Name

Last_Name

 

 

Phone_Number

Phone_Number

 

 

Organization

Organization

 

 

Department

Department

 

 

Support Organization2

Req_By_Support_ Organization

 

 

Support Group Name2

Req_By_Support_Group

 

 

Location Company

Location_Company

 

 

Region

Region

 

 

Site Group

Site_Group

 

 

Site

Site

 

 

Chg Location Address

Chg_Location_Address

 

 

Product Cat Tier 1(2)

Product_Cat_Tier_1

 

 

Product Cat Tier 2(2)

Product_Cat_Tier_2

 

 

Product Cat Tier 3(2)

Product_Cat_Tier_3

 

 

Product Model/Version(2)

Product_Model_Version

 

 

Product Name(2)

Product_Name

 

 

Manufacturer(2)

Manufacturer

 

 

Categorization Tier 1

Categorization_Tier_1

 

 

Categorization Tier 2

Categorization_Tier_2

 

 

Categorization Tier 3

Categorization_Tier_3

 

 

Company3

Chg_Manager_Support_ Company

 

 

Support Organization

Chg_Manager_Support_ Organization

 

 

Support Group Name

Chg_Manager_Support_ Group

 

 

CAB Manager (Change Co-ord)

Change_Manager

 

 

ASCPY

Chg_Assignee_Support_ Company

 

 

ASORG

Chg_Assignee_Support_ Organization

 

 

ASGRP

Chg_Assignee_Support_ Organization

 

 

ASCHG

Change_Coordinator

 

 

ChgImpCpy

Chg_Implementer_ Support_Company

 

 

ChgImpOrg

Chg_Implementer_ Support_Organization

 

 

ChgImpGrp

Chg_Implementer_ Support_Group

 

 

ChgImp

Change_Implementer

 

 

Approval Phase Name

Approval_Phase_Name

 

 

Earliest Start Date

Earliest_Start_Date

 

 

Requested Start Date

Requested_Start_Date

 

 

Requested End Date

Requested_End_Date

 

 

Scheduled Start Date

Scheduled_Start_Date

 

 

Scheduled End Date

Scheduled_End_Date

 

 

Actual Start Date

Actual_Start_Date

 

 

Actual End Date

Actual_End_Date

 

 

In Production

In_Production

 

 

z1D_WorklogDetails

Work_Info_Summary

 

Required for creating work information

z1D_Details

Work_Info_Details

 

Optional for creating work information

z1D_Activity Type

Work_Info_Type

 

Optional for creating work information. Defaults to General Information if left null.

z1D_ActivityDate_tab

Work_Info_Date

 

Optional for creating work information

z1D_Communication Source

Work_Info_Source

 

Optional for creating work information

z1D_Secure_Log

Work_Info_Locked

 

Optional for creating work information. Defaults to No if left null.

z1D_View_Access

Work_Info_View_Access

 

Optional for creating work information. Defaults to Internal if left null.

Change Target Date

Change_Target_Date

 

Used for tracking the approximate target date for completion of a change request.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Change Management 20.02