Information
This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Change Management and Release Management web services


You create and modify infrastructure change records by using the Change Management interface forms.

  • When you create an infrastructure change, you can perform the following actions:
    • Relate the change with an existing CI entry.
    • Create a work information entry.
  • When you modify an infrastructure change, you can also create a work information record.

Following is a list of the web service functions available for Change Management. These functions are described in the sections that follow.

Function

Description

Submits change requests with work information and associates the change with an existing CI.

Modifies change requests with work information.

Searches for a specific change ticket (Change_Query_Service) or set of change tickets (Change_QueryList_Service).

Retrieves a list of work info records for a list of changes.

Retrieves a list of related changes.

You create, modify, and query release records using the Release Management interface forms. When you create a release, you can perform the following actions:

  • Relate the release with an existing CI entry.
  • Create a work information entry.
  • Use an existing release template.

You can also manage Manifest Relationships by using the ReleaseManifestInterface form, which enables you to create, update, and remove these associations.

Following is a list of the web service functions available for Release Management. These functions are described in the sections that follow.

Function

Description

Submits release requests.

Retrieves a list of work info records for a list of releases.

Retrieves a list of related releases.

Modifies and queries releases along with multiple relationships and work information entries.

Creates Manifest associations.

Updates Manifest associations.

Removes Manifest associations.

Creates release relationship.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Change Management 20.02