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This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Customizing the BMC Change Management form

The CHG:Infrastructure Change Classic form is a self join of the CHG:Infrastructure Change form.

The default values on the CHG:Infrastructure Change Classic form are update using active links workflow to reflect the values defined in the CHG:Infrastructure Change form. The default values of new fields created on the CHG:Infrastructure Change form and then added to the CHG:Infrastructure Change Classic form will not display their default field values. The active links require a set of field action that queries the CHG:Infrastructure Change form and sets the field values to itself. You must map the default values to the active links workflow for these values to be displayed on the CHG:Infrastructure Change Classic form.

For additional information on workflows and Active Links, see the appropriate sections under Customization designs in the Remedy IT Service Management documentation.

 

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Remedy Change Management 20.02