Setting the application view

Remedy Change Management is configured by your application administrator. The following procedure provides information about setting the view.    

To set the view

1. From the Applications menu, choose Application Administrator > Application Administrator Console.
2. From the Application Administration Console, click the Custom Configuration tab.
3. On the Custom Configuration tab, choose Foundation > Advanced Options > View Selection Framework - Deploy View, and then click Open.
4. In the navigation pane on the left side of the form, select the following items:
   • Application name: BMC Change Management or Release Management
   • Role:
     
     • Change Best Practice View User or Release Best Practice View User
     • (VLM view, if applicable) Virtualization Administrator
5. To deploy the view to a company, perform the following steps:
   1. On the Company Mapping tab, select the company to which you are mapping the view.
   2. If necessary, change the sorting order number.
       The sorting order is used when a support group or an individual belongs to more than one company. A company with a lower sort order value takes precedence over a company with a higher sort order value.
6. To deploy the view to a support group, perform the following steps:
   1. On the Support Group Mapping tab, select the company and organization to which the support group belongs.
   2. From the Support Group list, select the support group.

   3. If necessary, change the sorting order number.
      The sorting order is used when a support group or an individual belongs to more than one company. A company with a lower sort order value takes precedence over a company with a higher sort order value.

      Important

      If you need to change the sort order after you save the deployment, you must first delete the deployment by using the Remove button, and then re-create the deployment with the new sort order number.

7. To deploy the view to an individual, perform the following steps:
   1. On the Individual Mapping tab, select the company, organization, and support group to which the individual belongs.
   2. From the People list, select the individual to whom you are mapping the view.
8. To save the deployment, click Add.
9. Close the form and then have the affected users log back in to the application.